A look at what's going on in the field of user experience.
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DesignOps: the questions you’re probably asking yourself now ›
New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020. VCAs and chatbots already exist within the CX space, but this prediction reveals AI technology is without a doubt the future of CX.
But these advancements, while exciting, might spell trouble in the coming years. For one, not all consumers are completely sold on chatbot technology: One recent study revealed that only 35 percent of consumers want brands to use chatbots at all. Secondly, with general public anxiety around the future of AI on the rise, brands must walk a tightrope when introducing chatbots to a cautious consumer base.
If you’re a designer in a team, chances are you’ve gotten good at giving reasons behind your design decisions. You have to. It’s how we protect our work from committee design, opinionated stakeholders, and other wayward influences. We constantly justify our designs because if we don’t, we can be sure they won’t be coherent by the time they’re shipped.
This is nothing bad in itself — it’s an important skill. But what if this mindset is also working against us?
Les entreprises orientées vers le client revendiquent la plus forte croissance moyenne des ventes sur trois ans. Cependant, seulement 13% des organisations en prennent le chemin et atteignent ce niveau de centricité client.
Il est admis que de plus en plus d’entreprises prennent conscience de l’importance de la relation entre le client et son rôle dans la croissance de l’organisation.
by Alexis Brown on UnsplashBeing curious and eager to learn is a paramount mindset for a product designer. In this article of mine I mentioned how learning some coding skills could benefit you as a digital designer, but the things to learn during your career are endless.
New technologies, new methodologies, new tools, new disciplines appear on the scene every day. For this reason, being a designer is basically committing to be a student for life, much like a software engineer.
A not-so-serious guide to becoming the #1 designer in the houseStock photo by: Allef Vinicius1. Greet the boss as if you were best friendsEntering the room and greeting the boss loudly with a big grin on your face is a great way to appear being at home. Who cares if the boss responds timidly or if half of the design team raise their eyebrows. You sent the signal, and that’s what matters. Your colleagues now start wondering what’s going on in the background. Put your iPhone X on the table and chill.
2. Add weight to your argument by saying you’ve read a book on the topicOnce one of your colleagues brings up an interesting topic, wait for one or two other team members to join in and than add your two cents by stating you’ve read an amazing book exactly on this topic. There’s not much free room for a designer to navigate around statements supported by Alan Cooper or released under Rosenfeld Media. Thereafter, even your most obvious statement will be accepted with deep respect. Listen, the experts are speaking.
Mike Yap is the Head of Experience at Australia’s #1 site to hire tradespeople, hipages. We sat down with Mike to talk about how integrating user feedback into everyday processes allows hipages to highlight pain-points and revamp their customer experience.
Hey Mike! How long have you been with hipages and what are your responsibilities there?
By Meghan Wenzel
Have you ever worked with a product owner who has never collaborated with UX researchers before? Or a product owner who is fearful of or even hostile to your conducting research for his product? How do you educate a product owner on the value of UX research and reassure him or her that you’re not coming in to issue orders?
In the formative days of the Internet, when it wasn’t quite ruling the roost, deciphering customer behaviors used to be something beyond the scope of the particular organization. Now as the invasion of the digital transformation is taking the shape of a leviathan, there are potent tools to assist organizations to determine and regulate customer activities on their websites. Digital transformation is the need of the hour. Not only does it help businesses to offer enhanced customer experiences but it also enables them to generate more revenue.
In the fast-changing dynamics of businesses that have quickly warmed up and embraced the technological advancements of the IoT ecosystem, machine learning, or artificial intelligence, incorporating digital transformation into your customer experience strategy has become integral for the businesses to thrive.
By Saravanan Chandran
The project lead shared his estimate for the development of the proposed API: 21 business days with four resources. The project requirements were to migrate the features and functionality of a legendary network-monitoring application to a new Web-based application.